Shipping policy
Shipping Policy
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Thank you for shopping with Betternest. Here's everything you need to know about how your order reaches you.
Processing time Orders are processed and dispatched within 24 hours on business days (Monday–Friday). Orders placed on weekends or public holidays are dispatched the next business day.
Delivery times Standard delivery takes 7–12 business days from dispatch. While most orders arrive within this window, occasional carrier or customs delays can add a few days — we appreciate your patience if so.
Shipping cost Shipping is free on every order. No minimum spend, no hidden costs at checkout.
Tracking Every order ships with full tracking. You'll receive your tracking number by email as soon as your parcel is dispatched, so you can follow it from our warehouse to your door.
Lost or delayed parcels If your order hasn't arrived within 20 business days of dispatch, contact us at bihandu.m7@gmail.com and we'll either reship your order or refund you in full — your choice.
Questions? Reach us anytime at bihandu.m7@gmail.com. We reply personally, usually within one business day.
Refund Policy
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We want you to love your Betternest. If you don't, our 30-day money-back promise has you covered.
Our 30-day money-back promise You have 30 days from the day your order arrives to decide if it's right for you. If it isn't — for any reason — contact us and we'll refund you in full. No questions, no quibbles.
How to request a refund
- Email us at bihandu.m7@gmail.com with your order number and a note that you'd like a refund.
- We'll reply within one business day with simple return instructions.
- Once your return is confirmed, your refund is issued to your original payment method within 3–5 business days.
Return conditions Items should be returned in their original condition and packaging where possible. Don't worry if the box has been opened — we expect you to have tried it!
Faulty or damaged items If your item arrives damaged or develops a fault within 30 days, contact us with a photo and your order number. We'll send a free replacement or issue a full refund — whichever you prefer — and you won't need to return the faulty unit.
Late or missing refunds Refunds usually appear within 3–5 business days of being issued. If yours hasn't arrived after 7 business days, check with your bank or card provider first, then contact us at bihandu.m7@gmail.com and we'll chase it down.
Your statutory rights Nothing in this policy affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and your 14-day right to cancel under the Consumer Contracts Regulations 2013.
Contact Page Intro (optional)
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We'd love to hear from you — whether it's a question before you order, help with a delivery, or anything in between.
Drop us a message using the form below, or email us directly at bihandu.m7@gmail.com. A real human will get back to you, usually within one business day.